Canada Business Network is committed to providing your small or medium business with high-quality information through service excellence tailored to your needs.
We offer you choice and convenience with our service channels:
- Online via www.canadabusiness.ca/eng
- By telephone at 1-888-576-4444 or teletypewriter (TTY) at 1-800-457-8466
- In person at one of the service centres located across Canada
We provide you with information that is:
Our services are available:
- Through the channel of your choice
- In the official language of your choice
- During local business hours, Monday to Friday, with extended hours of operation at many service centres
- To people with disabilities, with ease of access
Detailed information on hours of operation for each service centre is available at http://www.canadabusiness.ca/eng/page/contact/.
We aim to respond to your inquiries as soon as possible, with the following targets in mind.
On the telephone:
- We answer your telephone calls within 20 seconds.
- We return your voicemail messages within one business day.
At a Canada Business Network service centre:
- When possible, we offer assistance within five minutes.
- We process your mail inquiries within one business day.
- We respond to your emails or fax inquiries within one business day.
- If your inquiry requires more extensive research, we provide you with an estimated response time.
Accuracy and Quality of Service
- Our documents, tools and website content (including information on federal, provincial and territorial business-related products, programs, services and regulations) are reviewed regularly for accuracy and relevancy.
- We outline the rules and regulations that apply to your business.
- Referrals are made with the most accurate and appropriate contact information available to us.
- We respect your privacy, and treat you with fairness, courtesy and respect.
Comments and Suggestions
We welcome your comments and suggestions to improve our services.
Visit: a Canada Business Network service centre near you
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