Service standards 

Canada Business Network is committed to providing your small or medium business with high-quality information through service excellence tailored to your needs.

We offer you choice and convenience with our service channels:

We provide you with information that is:

  • Comprehensive
  • Relevant
  • Accurate
  • Current


Our services are available:

  • Through the channel of your choice
  • In the official language of your choice
  • During local business hours, Monday to Friday, with extended hours of operation at many service centres
  • To people with disabilities, with ease of access

Detailed information on hours of operation for each service centre is available at


We aim to respond to your inquiries as soon as possible, with the following targets in mind.

On the telephone:

  • We answer your telephone calls within 20 seconds.
  • We return your voicemail messages within one business day.

At a Canada Business Network service centre:

  • When possible, we offer assistance within five minutes.
  • We process your mail inquiries within one business day.
  • We respond to your emails or fax inquiries within one business day.
  • If your inquiry requires more extensive research, we provide you with an estimated response time.

Accuracy and Quality of Service

  • Our documents, tools and website content (including information on federal, provincial and territorial business-related products, programs, services and regulations) are reviewed regularly for accuracy and relevancy.
  • We outline the rules and regulations that apply to your business.
  • Referrals are made with the most accurate and appropriate contact information available to us.
  • We respect your privacy, and treat you with fairness, courtesy and respect.

Comments and Suggestions

We welcome your comments and suggestions to improve our services.

Call: 1-888-576-4444

TTY: 1-800-457-8466


Visit: a Canada Business Network service centre near you