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Important Notices

Accessibility

Canada Business makes every effort to meet the needs of our clients for websites that are highly accessible and in both official languages.

In the event you are experiencing difficulty accessing or interpreting this website, please contact us.

Copyright/Permission to Reproduce

Materials on this website were produced and/or compiled by Canada Business for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Canada Business encourages linking to our website. We ask only that:

• users exercise due diligence in ensuring the accuracy of the materials reproduced;
• Canada Business be identified as the source; and
• the reproduction is not represented as an official version of the materials reproduced, nor as having been made in affiliation with or with the endorsement of Canada Business.

Non-commercial reproduction

• Information on this Web site has been posted with the intent that it be readily available for personal or public non-commercial use and may be reproduced, in part or in whole, and by any means, without charge or further permission, unless otherwise specified.
• Users are required to:
• Exercise due diligence in ensuring the accuracy of the materials reproduced;
• Indicate both the complete title of the materials reproduced, as well as the author organization; and
• Indicate that the reproduction is a copy of an official work that is published by the Government of Canada and that the reproduction has not been produced in affiliation with, or with the endorsement of the Government of Canada.
• Unless otherwise specified, this authorization is also applicable to all published information regardless of its format.

Third-Party Materials

Some of the materials and graphical elements found on the Canada Business website are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by Canada Business and its partners, as part of a collaborative agreement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply; it may be necessary to seek permission from the author or copyright holder prior to reproduction.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact us.

Canada Business Privacy Statement

Canada Business is committed to ensuring the protection of your privacy through responsible personal information practices. This page summarizes the privacy practices of Canada Business.

The Canada Business website does not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail, through an on-line feedback form or verbally by telephone.

Canada Business employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

The Canada Business uses cookies to store a randomly generated identifier for the visit. The cookies do not collect or contain personal information about you. Here is the list of information that Canada Business is collecting by using cookies:

• Your IP address - Canada Business makes no attempt to link this address with the identity of individuals visiting the Canada Business site;
• The length of each visit;
• The number of requests per visit;
• Your type of operating system (Windows, MacIntosh, Unix, etc.);
• Your browser type (Netscape, Internet Explorer, etc.); and

By keeping this data, the Canada Business website administrators can fine-tune the sites based on user-activity trends.

Collected personal information will only be used by authorized Canada Business staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. We do not share your information with other third parties including public bodies, corporate entities or individuals except as authorized by law. We do not sell, share or disclose your information to any type of mailing list. We may offer to put you on a Canada Business mailing list or listserv but only if directed by you via the Canada Business centre. (You may, at any time, request to be removed from the service.)

Any personal information you do provide is protected under the federal Privacy Act. This means that you have a right to know when information is being collected, the purpose for which it is being collected and that you have a right to access the information (see listing in InfoSource). We are legally required to retain any personal information provided by your for a minimum of two years after using it so you have reasonable opportunity to obtain access it. After the period of two years, the personal information will be destroyed.

For questions or comments regarding this policy or for additional information about the administration of the Privacy Act at Canada Business, please contact us.

For more information about privacy on the Internet, visit the Office of the Privacy Commissioner of Canada website.

Google Analytics

Industry Canada uses Google Analytics, a Web analytics service provided by Google Inc., to help measure traffic patterns to, from, and within our public websites. This analytics measurement tool uses “session“ and “persistent“ cookies to collect standard Internet log information and to track visitor behaviour information in an anonymous form. Persistent cookies are stored on your computer and expire two years after your last visit to our website. The information generated by the cookies about your use of the website (including the first nine digits of your IP address) is transmitted to Google. No personal, identifying information is recorded or provided to Google. This anonymous information is then used to evaluate visitors’ use of the Web site and to compile statistical reports on website activity for Service Canada. The aggregate data and statistical reports are used only to help us make our site more useful to visitors and are made available only to Web managers and other designated staff who require this information to perform their duties.

For further information about Google Analytics, please refer to Google Analytics Privacy Policy.

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics or JavaScript will still permit you to access comparable information or services from our Web sites. However, if you disable your session cookie option, you will still be able to access our public Web site, but you might have difficulties accessing any secure services. If you have never disabled the session cookie option, it should be enabled by default. To disable cookies or JavaScript, please refer to your vendor’s browser instruction guide.

If you require clarification about this statement, please contact Industry Canada’s Information and Privacy Rights Administration Office or our Privacy Coordinator.

For more information concerning your rights under the Privacy Act, or if you are dissatisfied with a response you receive from our Privacy Coordinator regarding a privacy concern with this Web site, please contact the Office of the Privacy Commissioner of Canada.

For a description of the records held by Industry Canada, please visit Treasury Board Secretariat’s Info Source publication entitled Sources of Federal Government Information.

Please note that Canada Business’s Web site provides links to other sites that are not covered by this privacy policy.

Comment Policy

Canada Business welcomes your comments on its blog. We appreciate hearing the voices of prospective entrepreneurs and small business on issues that are of importance to them.

We attempt to provide information on our blog that may be of interest to small business. However, Canada Business is not responsible for making policy decisions or administering programs. If you have input on policies and programs, we would encourage you to contact the responsible government department directly.

The views of the commenters participating in this blog do not necessarily represent the views of Canada Business.

You must provide a valid e-mail address for every comment. We do not allow anonymous comments. All comments will be moderated and reviewed by Canada Business staff during regular business hours, before being posted. As a result, there may be some delay between the time you post your comment and the time it appears on the site.

Please keep in mind that Canada Business will not approve comments that:

• are offensive to an individual or an organization
• are rude in tone, abusive or that use profane language
• contain announcements or advertising for businesses or organizations
• are written in a language other than English or French
• are unintelligible or irrelevant to the post
• the blog moderators feel will not add to the normal flow of conversation

To protect your own privacy and the privacy of others, please do not include your last name, phone number, e-mail address or other personally identifiable information in the body of your comment. Comments containing inappropriate information may be deleted or edited to remove the inappropriate information.

Twitter Policy

Canada Business uses Twitter, a free messaging service, as one tool in its efforts to provide your business with the resources it needs to grow and prosper, including a wide range of information on government services, programs and regulations.

The @CanadaBusiness account on Twitter is managed by the Canada Business national team on behalf of colleagues across the Canada Business Network.

Content

The content is focused on providing information, adding value and communicating relevant business news and programs.

Content includes (but is not limited to):

• Links to our blog posts, program summaries, and documents on various aspects of business publically available on CanadaBusiness.ca with a mix of national and regional-focused content.
• Tweets about articles, newsletters and content by other government organizations, such as newsletters from Industry Canada, Foreign Affairs and International Trade, Business Development Bank of Canada, Export Development Canada, and others.
• Events taking place throughout the Canada Business Network and retweets from other trusted partners that can include other government departments and industry associations/not-for-profit organizations, and reputable news organizations.

Retweets

Canada Business only retweets information from trusted partners, such as other government departments and industry associations/not-for-profit organizations, and reputable news organizations.

Follow

Canada Business proactively follows reputable Canadian organizations that provide information for entrepreneurs and small business. This can include:

• Government organizations at all levels (federal, provincial/territorial, regional, municipal)
• Not-for-profit organizations and industry associations with a business focus

Canada Business does not follow back individual businesses and or individual citizens.

Periodically, accounts are blocked if they are determined to be:

• Spamming or bot accounts
• Channels of inappropriate, offensive or illicit content

Availability

We commit to updating and monitoring our Twitter account during regular office hours: 9 a.m. - 5 p.m EST, accepting no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

Canada Business responds to @replies in the language of origin and may supply a link in the response if it is deemed appropriate.

Canada Business does not respond to direct messages.

Official Languages

Tweets composed by Canada Business are delivered in both official languages. Not all tweets are available in both languages as some information from external sources is available only in the language in which it was provided. If a tweet is meant to highlight a link to content found elsewhere on the web, the tweet will be sent in the language of the content it links to. Similarly, retweets will only be delivered in the language of the source.

Questions, Complaints & Media Requests

We encourage you to use the contact form for questions or inquires as to the use of this channel.

Disclaimer

Information on this site comes from many different federal departments and agencies, as well as external sources and other levels of government. Every effort is made to ensure the accuracy, currency and reliability of the content. Portions of the database are updated daily; however, at any time, some details may not yet reflect recent changes. If this occurs, please contact the Canada Business centre in your province or territory using the toll-free lines and a business information officer will be pleased to help.

Official Languages

Canada Business is bound by the Official Languages Act and relevant Treasury Board policies. All federal programs, services and regulations are available in both French and English. However, users should be aware that some information from external sources is available only in the language in which it was provided.